One staff policy question, followed from team chat to a sourced answer — with the matched passage lit up in the document it came from. Watch it play, or step through at your own pace — everything below uses sample data.
STEP 1 OF 6: A team question arrives
# guide-questions6 membersSaltmarsh Team
TR
Tess R.Seasonal guide8:06 AM
A guest wants to cancel because storms are forecast for this afternoon. Do we offer a refund, a credit, or a rebooking if the harbor closes?